Terms & Conditions
Last updated: 28 October 2026
These terms apply when you buy a service from Before You Build. Please read them before you pay. By ticking the box at checkout, you agree to them.
1. About us
Before You Build is a trading name of Yorkshire Build & Design Limited, a company registered in England and Wales (company number 16808579). Registered office: 4 John Booth Close, Liversedge, WF15 7LB.
You can contact us at kev@beforeyoubuild.org.uk.
2. Our services
We provide independent written advice to homeowners about building work, based on the documents, plans and photos you send us. Our services are:
| Service | Price | What you receive |
|---|---|---|
| Builder's Quote Review | £75 | A written review of a builder's quote |
| Renovation Planning Review | £100 | A written review of your renovation plans |
| Extension Planning Advice | £100 | Written advice on your extension plans |
| Photo Defect Assessment | £75 | A written assessment of a defect from your photos |
Prices include everything. We are not VAT registered, so no VAT is added.
3. What our advice is, and what it isn't
Our reports are professional opinions based only on the information you give us. We do not visit your property.
Our services are not:
- a building survey, structural engineer's report or site inspection
- legal advice, or advice on contracts, planning permission or Building Regulations approval
- a guarantee of what any building work will cost or how a builder will perform
If we think you need one of these, we will tell you. Any decision you make about your project, your builder or your money remains yours.
4. Ordering and payment
You pay in full when you order, through our secure payment provider, Stripe. Your contract with us starts when your payment goes through.
After paying, email your documents or photos to kev@beforeyoubuild.org.uk, quoting your payment receipt.
5. Turnaround
We aim to send your report within 48 hours of receiving both your payment and everything we need to complete it.
If something is missing or unclear, we will ask you. The 48 hours starts once we have it. Orders received at weekends or on bank holidays count from 9am on the next working day.
If we cannot meet the 48 hours for any reason, we will let you know as soon as possible and agree a new time. If that doesn't suit you, we will give you a full refund.
6. Your right to cancel
Under UK consumer law you normally have 14 days to cancel an online purchase.
By ticking the box at checkout, you ask us to start work straight away, within those 14 days. This means:
- If you cancel before we start, you get a full refund.
- If you cancel after we start but before we finish, we will refund the price minus a fair amount for the work already done.
- Once we have sent your completed report, you can no longer cancel.
To cancel, email us at kev@beforeyoubuild.org.uk with your name and payment receipt. Refunds are paid back to your original payment method within 14 days.
7. If you are not happy
If you think your report contains a mistake or misses something you asked about, email us within 14 days of receiving it. We will correct or add to it free of charge. If we cannot put it right, we will give you a full or partial refund.
8. Your information
Please make sure the documents and information you send are accurate and complete, and that you are allowed to share them. Our advice relies on them.
We treat everything you send in confidence. How we use and store your information is set out in our Privacy Policy.
9. Our responsibility to you
We will carry out our services with reasonable care and skill.
If we fail to do so, our total liability to you is limited to the price you paid for the service, except where the law does not allow us to limit it. We are not responsible for:
- losses that were not reasonably foreseeable when you placed your order
- the work, prices, conduct or failures of any builder or other third party
- problems caused by information you gave us that was wrong, incomplete or out of date
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Nothing in these terms affects your legal rights as a consumer. For more about your rights, contact Citizens Advice.
10. Our reports
Your report is for your own personal use and for discussions about your project with your builder, architect or lender. Please do not publish it or use it for any other purpose.
11. Complaints
If you have a complaint, email us at kev@beforeyoubuild.org.uk. We will reply within 5 working days and try to resolve it fairly.
12. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on our website when you paid.
13. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.